Is the price of shipping included with my pledge?
No, the price of shipping is collected after the campaign has been completed and successfully funded. It is not included in the pledge pricing. See the section “Shipping” for details.
Last updated: September 29, 2024 10:32
What if I live in a region that has duties/taxes/import fees?
Backers are responsible to pay any duties or taxes if you live outside the United States. Backerkit does not collect these fees.
Last updated: September 29, 2024 10:32
Can I get a refund after my payment is processed?
Refunds and cancellations are not accepted after your payment has been processed. If a survey is not filled out withing 3 months, your pledge will be assumed as a donation.
Last updated: September 29, 2024 10:32
How long will it take to get my pins?
Please see the section “Shipping” for a rough breakdown. Creating pins takes months and the orders/processing/shipping will all be done by myself, so I appreciate your patience. If there are any delays or changes to the Timeline, I will update Backers.
Last updated: September 29, 2024 10:33
How Do I Get the Free Mini Pin?
Back 3 or more Pintober campaigns and get a free sweet treat mini-pin from each of the artists you have supported! All campaigns must meet their initial goal to be successful and be eligible for the free pins.
Last updated: September 29, 2024 10:34
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintober 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: September 29, 2024 10:33
What if my pin(s) arrives damaged / incorrect?
Please contact me as soon as you receive the package so I can evaluate the need for a replacement or refund.
Last updated: November 14, 2024 13:57
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.